North London CNC - Returns Policy

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Thank you for choosing North London CNC. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our returns policy.

1. Return Eligibility:

Items must be returned within 30 days of the delivery date.
The product must be unused, in its original packaging, and in the same condition as received.

Any assembly or installation fees are non-refundable.

2. How to Initiate a Return:

Contact our customer service team at northlondoncnc@gmail.com within 30 days of receiving your product.
Provide your order number, a clear description of the issue, and any relevant photos if applicable.
Our team will guide you through the return process, providing you with detailed instructions on where to send the product.

3. Return Shipping:

Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

We do offer a collection service for a fee if you are unable to return the goods yourself.

4. Inspection and Processing:

Once we receive your returned item, our team will inspect it for compliance with our return policy.
Refunds or replacements will be processed within 14 business days after the inspection is complete.

5. Refund Options:

Refunds will be issued to the original payment method used for the purchase.
If a replacement is preferred, our customer service team will assist in processing the exchange.

6. Damaged or Defective Items:

In the rare event that your order arrives damaged or defective, please contact us within 7 days of receiving the product.
Provide detailed information and photos of the issue, and we will arrange for a replacement or refund.

7. Contact Information:

For any questions or concerns regarding returns, please contact our customer service team at hello@northlondoncnc.com or call us at 07468 482654

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North London CNC reserves the right to modify or update this returns policy at any time. Please check our website for the latest information.

 

Thank you for choosing North London CNC—we appreciate your business!